Legal Ombudsman changes due 9 July postponed

The changes to the LeO Scheme rules will not now take effect on 9 July 2015 but are likely to be implemented by no later than 9 January 2016. The major change was to increase the time limit for making a complaint from six months to twelve months. ThereĀ is no need to change the client care documentation this week. For further details see the LeO website